xVESSEL
Tweed Hat
-
It usually take us 3-4 business days to process your order, once your package is shipped out, you will get an e-mail notification of your shipping status update.
-
xVESSEL does not permit orders for resell purpose.
-
Customers from Hong Kong, Macao, Taiwan, please be sure to fill in your address in CHINESE and MUST use the name on your ID when filling in shipping information.
-
Japanese and Korean customers must fill in your address in ENGLISH
-
Chinese mailboxes (such as QQ, 163) will not be able to receive xVessel emails
-
Our official site does not support shipping to Mainland China. Mainland Chinese residents please purchase through our mini program on Wechat. Scan the QR code below to enter:
-
Any import duties and taxes will be charged once the parcel has reached the destination country and the recipient of the parcel must pay these charges.
-
Please be aware that import taxes for European Union countries (UK, Germany, Italy, Spain, Russia, Sweden, etc) are approximately 30 to 140 pounds. Please check your text messages for further notice.
-
Failing to pay import taxes cannot receive a refund. Recipients are also responsible for any extra cost regarding shipping.
Product information
RICH TEXT
We understand that creating your custom size can feel daunting. But not to worry, it's actually quite easy and completely risk-free. If you're not 100% happy with your fit, we'll remake your first shirt from scratch free of charge or give your money back.
PRODUCT FEATURES
F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.