Shipping and Delivery

Placing an Order:

  • xVESSEL will process orders within 3-4 business days after you place your order. Orders placed from Friday to Sunday or on holidays will be processed on the next business day.
  • xVESSEL reserves the right to refuse the order. xVESSEL reserves the right to delay shipment in the event that the order cannot be shipped due to uncontrollable factors.
  • Once an order has shipped, we will send an email to the email address provided on the order with tracking information for your shipment.
  • For customers from Hong Kong, Macau and Taiwan, please be sure to fill out your address in Chinese and use the name on your ID card when filling out the shipping information. Japanese and Korean customers must fill in your address in English. We cannot change the completed shipping information after check out.
  • A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
  • We do not offer invoice notes.
  • We are unable to combine different orders into one shipment.
  • We support shipping from 49 locations.

Delivery: 

  • International shipping takes approximately 7-15 business days to arrive.
  • xVESSEL is not responsible for carrier delays, delays due to holidays, weather conditions, customs inspections, or other circumstances beyond xVESSEL's control.
  • Shipping address cannot be changed for shipped items. If you have any questions, please contact us by email: info@xvessel.co
  • At this time we are unable to ship orders to P.O. Boxes. Orders made to any of these addresses will be cancelled.
  • It is not possible to choose a specific date and time for delivery.

*xVESSEL reserved all the rights for final explanation.

Payments:

  • Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
  • For any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
  • All international orders subject to sales tax free. Our shipments do not include any country-specific duties . This rate is determined by the country of receipt, which charges at the recipient's expense. 

Shipping Costs:

Malaysia, Singapore, Thailand, Vietnam

  • Standard Shipping: $19

Cambodia, Indonesia

  • Standard Shipping: $38

 Australia, Myanmar (Burma), New Zealand

  • Standard Shipping: $38

 United Arab Emirates

  • Standard Shipping: $60

 Estonia, Latvia, Lithuania $75

  • Standard Shipping: $75

 Austria, Bulgaria, Chile, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland 

  • Standard Shipping: $53

 India $47

  • Standard Shipping: $47

 Japan $25

  • Standard Shipping: $25

 South Korea

  • Standard Shipping: $15

 Mongolia

  • Standard Shipping: $22

 Belgium, Canada, France, Germany, Italy, Luxembourg, Mexico, Netherlands, United Kingdom, United States

  • Standard Shipping: $50

 Hong Kong SAR, Macao SAR, Taiwan

  • Standard Shipping: $19

 Philippines

  • Standard Shipping: $45