Return Policy

Returns

  • We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return, if 14 days past your recipient of the item, we are unable to offer you a refund.
  • For product exchange at this moment, unfortunately, we are unable to offer you an exchange. If you would like to change to a different size, color or item, a new order must be placed.
  • Returns are only accepted for items purchased from xVESSEL online store, if you purchased xVESSEL products from a retailer or a third-party platform, you shall consult with its return policy for relevant matters.
  • To be eligible for a return, your item should not have been worn, used or washed. The item must also be returned with the original packaging fully intact, with the original labels or in-box accessories included.
  • To request for a return, pls first contact us at support@xvessel.com with your order number and the return reason, so our dedicated service team may better help you out.  
  • Not all items are eligible for returns, and our Non-returnable/non-refundable items includes:
- Gift cards
- Pre-order items
- Limited edition items
- Socks and shorts
- Discounted products (unless being noted as applicable for return)

 

Costs for Return

  • xVESSEL store is not responsible for your return shipping costs. Refunds for returned items will only cover the item price amount, not including the original shipping cost.
  • When filling any customs paperwork, we suggest describing the items as RETURN for personal use. Please note that additional duties, taxes may incur, and any additional charges that may incur and have to be paid to receive the returned package, will be deducted from the amount of the eventual refundable. (Unless the return was due to a product defect.)

 

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15-30 days.
  • Please be noted shipping cost is not included in the refundable amount
  • Depending on where you live, the time it may take for your returned items to arrive at our warehouse may vary, and we suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we don’t receive your turned items, we will not be able to grant you a refund.
  • Please also retain a copy of your return receipt from your courier in case anything should happen during the return process.
  • There are certain situations where only partial refunds are granted (if applicable): 
- Any item not in its original condition, is damaged or missing parts for reasons not due to xVESSEL store's error
- Any item that is returned more than 14 days after deliver
- Any items that are being return after delivery refusal by customer